Accessibility Statement

Billow is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Our Commitment

We believe that everyone should have access to clear, understandable information about their medical bills, regardless of their abilities. We strive to make our website and services accessible to all users, including those who use assistive technologies.

Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Accessibility Features

Our website includes the following accessibility features:

• Keyboard Navigation: Our website can be navigated using only a keyboard.
• Screen Reader Compatibility: We use semantic HTML and ARIA labels to ensure compatibility with screen readers.
• Color Contrast: We maintain sufficient color contrast ratios to ensure text is readable for users with visual impairments.
• Alternative Text: Images include descriptive alt text for screen reader users.
• Clear Navigation: Our website structure is logical and consistent throughout.
• Resizable Text: Text can be resized up to 200% without loss of functionality.
• Focus Indicators: Interactive elements have clear focus indicators for keyboard users.

Ongoing Efforts

We regularly review our website and services to identify and address accessibility barriers. Our ongoing efforts include:

• Regular accessibility audits and testing
• Staff training on accessibility best practices
• Incorporating accessibility considerations into our design and development process
• Testing with assistive technologies and diverse user groups
• Staying updated with the latest accessibility standards and guidelines

Known Limitations

While we strive for full accessibility, we acknowledge that some areas of our website may still have limitations. We are actively working to address these issues:

• Some complex data visualizations may have limited screen reader support (we provide alternative text descriptions)
• PDF documents uploaded by users may not be fully accessible (we provide text extraction and analysis)
• Some third-party integrations may have accessibility limitations (we work with vendors to improve this)

Feedback and Contact

We welcome feedback about the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Alternative Formats

If you need information from our website in an alternative format, please contact us. We can provide:

• Large print versions of key documents
• Audio descriptions of visual content
• Plain text versions of complex documents
• Personal assistance via phone or email

Third-Party Content

Some content on our website may be provided by third parties. While we cannot control the accessibility of third-party content, we:

• Choose partners and vendors who share our commitment to accessibility
• Provide alternative ways to access important information when possible
• Work with third parties to improve accessibility of their content
• Clearly identify third-party content when it appears on our site

Updates to This Statement

We review and update this accessibility statement regularly to reflect our current efforts and any changes to our services. We will notify users of significant updates through our website and other communication channels.