Billow, Inc. ("Billow," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Billow.
This Privacy Policy applies to our website at billowcares.com, our mobile application, and all related websites, products, services, and mobile applications (collectively, the "Services"). By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
Information We Collect
Information You Provide to Us
We collect information you provide directly to us when you use our Services. The types of information we may collect include:
- Account Information: When you create an account, we collect your name, email address, password, and other information you choose to provide.
- Billing Information: If you make a purchase, we collect payment information, billing address, and other information necessary to process your payment.
- Health Information: We collect information about your medical bills, healthcare providers, insurance information, and other health-related information you choose to provide to help you dispute and analyze your medical bills.
- Communications: If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of a message or attachments you send us, and other information you choose to provide.
Information We Collect Automatically
When you use our Services, we automatically collect certain information, including:
- Device Information: We collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Usage Information: We collect information about your use of our Services, such as the types of content you view or engage with, the features you use, the actions you take, and the time, frequency, and duration of your activities.
- Location Information: We may collect your approximate location when you use our Services.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.
How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Services;
- Process and complete transactions, and send related information including confirmations and receipts;
- Analyze and dispute your medical bills;
- Provide customer support and respond to your requests, comments, and inquiries;
- Send technical notices, updates, security alerts, and support and administrative messages;
- Communicate with you about products, services, offers, promotions, and events, and provide other news or information about Billow;
- Monitor and analyze trends, usage, and activities in connection with our Services;
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Billow and others;
- Personalize and improve the Services, and provide content, features, or advertisements that match your interests and preferences;
- Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
- Carry out any other purpose described to you at the time the information was collected.
How We Share Your Information
We may share your personal information in the following circumstances:
- With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf.
- For Legal Reasons: We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
- In Connection with a Transfer of Assets: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information with third parties when you have given us your consent to do so.
- Aggregated or De-identified Information: We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for various purposes including to improve our Services and for business development.
Data Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.
Your Choices
You have several choices regarding the use of your information on our Services:
- Account Information: You may update, correct, or delete your account information at any time by logging into your account or contacting us.
- Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies.
- Promotional Communications: You may opt out of receiving promotional emails from Billow by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Children's Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us.
Changes to this Privacy Policy
We may modify this Privacy Policy from time to time. If we make material changes to this Privacy Policy, we will notify you by updating the date at the top of this page and, in some cases, we may provide you with additional notice. Your continued use of the Services after the modified Privacy Policy has been posted constitutes your acceptance of the modified Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Billow, Inc.
Email: support@billowcares.com